Aurea Fátima Hotel Congress & Spa

Advertised vs reality 1. Equipped with scales- NO. 2. Minibar- No. Empty fridge that turns on when you activate the room's power 3. Properly equipped - no kettle, glasses, info booklet/folder 4. "Excellent areas" - the entry passage? 5. Double bed(as seen on website) - No! 2 abutted single beds, each with single sheets. The gym was excellent!

The hotel very accommodating in every way! We arrived late at night and we were welcomed. Requested for slippers and an iron and it came with an ironing board too! Clean room and very spacious, bathroom is huge! Two balconies on both sides, by the room and by the living/tea area. Enjoyed breakfast for two mornings! Recommendable place!

Staff at front desk (two females) displayed terrible attitude, poor service. Felt very unwelcome here. When asking about tea break as hotels usually provide tea time for a fee I was quickly dismissed. Will not stay here ever and would advise all my friends to stay away. To the hotel management, please do train staff to have a positive and friendly attitude towards guests who chose to set foot at your hotel.

This was a mix of bad and weird. The weird part is our mistake as we didn’t know what kind of hotel this was, it’s meant for large (christian) groups. We were just two people and not so religious. On the bad part was that there were several things broken in our room, our balcony was barren, there was basically nothing on it except for a ton of space, SPA was not included and cost €15 extra which doesn’t sound like a lot but compared to what it was it seemed expensive, the room was also huge but lacked lightning and furniture, bathroom was also huge but fitted with standard size tub/shower combo which left more than half of the space completely empty. We tried the gym as well which was ok, but you had to go there with reception staff to open it and there was no water or towels and no toilet either. Our room was not ready when we arrived. No apology and when we asked when it would be ready the lady just said that she didn’t know, it would take several hours but she would call when it was available. She didn’t. When we came back 2-3 hours later it had been ready for a while. If you are a large group and need a lot of space in a relatively newly built hotel then this place could be good value. The place was cheap for us (we booked late and on an offer) so value was also ok but we wouldn’t stay here again.